Ordering Information

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Operating Hours

Monday through Friday, 9:00 a.m. to 5:00 p.m. (PST).

How to Place an Order

Please provide the following information when placing an order:
1) Full Name
2) Telephone Number
3) Email Address
4) Shipping Address*
5) Billing Address
6) Product Name(s)
7) Catalog Number(s)
8) Quantity(ies)
9) Desired Payment Method
*Note: We are unable to ship to P.O. boxes.

Shipping

Shipments are F.O.B. Vancouver, B.C. Shipping and handling charges must be prepaid and are added to the invoice. Charges vary depending on the destination, weight, and content, and are available upon request at order processing. If desired, you can provide your FedEx or DHL account number for the shipment.

Please ensure that the importation of your ordered products will not be delayed. GenomeMe® cannot be held responsible for importation and customs delays, as these are out of our control.

Payment Methods

All payments must be made in U.S. dollars. GenomeMe® accepts wire transfer, MasterCard, Visa, or cheque made payable to “GenomeMe Lab Inc.” Pre-Payment is required for all orders.

Conditions of Sale

All prices are quoted in U.S. dollars and are subject to change without notice.

Returns

If you are not completely satisfied with the quality of our products, you may return it to GenomeMe® for a refund, credit, or replacement, at our discretion. GenomeMe®’s liability is limited to a product refund, credit, or replacement. Returns can only be accepted with a Return Authorization Number (RAN), which may be obtained from Customer Service prior to the return.

Returns not caused by unsatisfactory product performance must be made within 30 days of delivery and approved by GenomeMe® in advance, and will be subject to a 30% restocking fee plus the cost of return shipping. Returns or replacements cannot be accommodated for expired products. Items must be unused, unopened, and returned on ice where applicable.

Contact us

A Technical Service Representative will be happy to assist you with your questions via email, at [email protected], or via telephone during our Operating Hours, at +1 (604) 244-9962.